Dubai Customers:

- If your order is placed before 1:00 pm on a business day, delivery within Dubai is typically completed within 1-2 business days.

Orders within UAE (Outside Dubai):

→ For orders within the UAE, excluding Dubai, we kindly request that you allow up to three business days for the delivery of your order.

Delivery Restrictions:

- Please note that we do not deliver to remote areas. If your address is within a remote area, we reserve the right to cancel your order. We will notify you within 24 hours after your order is placed.

Worldwide Shipping:

→ Worldwide shipping may take up to 5-7 business days to reach its destination.

VAT / Custom Charges:

- Please be aware that VAT or customs charges may be applicable when delivering outside of Dubai. We recommend familiarizing yourself with your country's rules and regulations regarding import taxes and fees.

If you have any additional questions or require assistance, please feel free to reach out to our customer service team. We are here to assist you.

E-Mail: hi@lobamaria.com

Return Policy

Dubai Customers:

→ We are pleased to offer returns and exchanges within 3 days for your convenience.

Please note that a nominal fee of 25 AED will be deducted from your refund to cover return shipping and processing costs. If you have any questions or need assistance with the return process, please don't hesitate to contact our customer service team

→ Please contact our customer service team to arrange a pickup. They will guide you through the process and schedule a convenient pickup time.

- Once the item arrives at our warehouse, you can decide if you'd like a refund or an exchange. Our dedicated customer service team will assist you every step of the way.

Customers Outside Dubai:

• Customers located outside of Dubai are responsible for covering the cost of return shipping to our warehouse in Dubai.
• Please get in touch with us within 3 days of receiving your order to initiate the return process. We will provide you with the return address and guide you through the necessary steps.
• > After we receive your return at our warehouse, we will promptly contact you to arrange a refund or exchange.

Refund Processing:

- Please allow 2-3 working days for your refund to be processed after we receive your returned items.

We value your satisfaction and are committed to making your return or exchange process as smooth as possible. If you have any questions or need further assistance, please don't hesitate to contact our customer service team.

E-Mail: hi@lobamaria.com