Privacy Policy

Protecting Your Privacy:

At LOBA MARIA, www.lobamaria.com, we hold your privacy in high regard. Your privacy is important both to you and to us, and we are committed to safeguarding the information you share with us. To ensure your privacy is protected, LOBAMARIA adheres to principles aligned with global practices for customer privacy and data protection.

Information We May Collect:

We, LOBA MARIA LLC FZ (and authorized service providers), gather information provided by you through www.lobamaria.com or various customer service channels, including phone, email, or during your shopping visits on our webshop. Even if you are not a registered user, some information may be collected, including:

→ Contact Data: This includes your name, delivery address, phone number, email address, billing and payment information, date of birth, gift recipient details, gender, nationality, and personal shopping preferences.

→ Website Statistical Information: Such as your location, the URL used to access www.lobamaria.com, browser or device type, unique fingerprint, your computer's IP address and domain type, pages visited, search terms entered, and items clicked on.

→ Transactional Information: This encompasses orders placed, items purchased, items saved in your favorites, order date and time, abandoned carts, and preferences you've indicated

→ Information from Third Parties: Such as couriers or payment providers.

→ Identity Data: Information shared when participating in contests, giveaways, reward programs, promotions, or questionnaires. This data may be used to improve our services or for notifying contest winners. If the contest or survey is provided by a third party, their privacy policy applies to information collection, use, and disclosure. We provide you with the means to ensure the accuracy and currency of your personal information. You can review and update your information and communication preferences at any time in your personal account, where you can:

→ Register, eliminating the need for repeated registration across www.lobamaria.com.

→ Opt-in or out of receiving electronic newsletters, new product updates, back-in-stock notifications, event invitations, recommendations, and cart abandonment reminders.

→ View and edit previously provided personal information.

If you choose not to register or provide personal information, you can still use most of www.lobamaria.com but may not access areas requiring registration. By providing third-party information to us, you confirm having obtained their consent.

How We Use Your Information:

We request information when it's necessary for identification or to contact you. We use your personal information for various purposes, including:

→ Online Purchase: Managing your online purchase, sending delivery status updates, and handling customer service aspects. Personal data is used for identification, verifying your legal age for online shopping, and confirming your address with external partners, such as shipping companies, required for product delivery.

→ Direct Marketing: Sending marketing information, new product details, back-in-stock updates, event invitations, recommendations, and cart abandonment reminders based on your opt-in selections.

→ Competitions: Processing and using your personal data to identify you, provide information about competition activities, and follow up after competition completion, as applicable.

→ Customer Service: Managing inquiries, handling complaints, and product return matters.

→ Legal Matters: Sharing your personal data when required to comply with legal obligations, court rulings, decisions from appropriate authorities, and for collecting and verifying accounting data to meet bookkeeping rules.

-> Your Account: Creating an account for data management and providing order-related information and shopping history. This includes contact and payment data, as explained elsewhere. Please note that payment data is not accessible to staff and is shared only with authorized third parties for order processing at checkout.

Who We May Share Information With:

We may share information with the following entities:

→ Carefully selected and authorized third parties with whom we have a pre-agreed relationship for reasons outlined by us.

→ Service providers performing services on our behalf, such as payment processing, information technology, website maintenance, surveys, market research, warehousing, logistics, couriers, advertising, marketing, or any service required for processing your order.

→ Professional service providers, including legal, audit, financial, and insurance advisors.

→ Legal, regulatory, law enforcement, government, or municipal bodies.

→ Gift recipients or providers of warranties related to your order.

Measures to Protect Your Data:

LOBA MARIA takes measures to ensure the security of your personal information and respects your choices for its intended use. We implement strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. We guarantee the safety and security of your e-commerce transactions. Your full payment card details are collected solely for processing your order and are not stored, sold or rented by us. All card transactions are managed by trusted, certified, and legally authorized partners responsible for ensuring the security of your payment details during the payment process.

When you place orders or access your personal account information, you utilize secure server software SSL, encrypting your personal information before it's transmitted over the Internet. SSL is one of the most secure encryption technologies available.

Your personal information is not shared outside the company without your permission, except as explained above. Inside the company, data is stored on password-controlled servers with limited access. Your information may be stored and processed in the United Arab Emirates or any other country where LOBA MARIA, its subsidiaries, affiliates, or agents are located.

You play a significant role in protecting your information. It is your responsibility to keep your username and password confidential and not share them with others.

Cookies:

LOBA MARIA uses cookies (both session and persistent cookies) when you visit www.lobamaria.com. These cookies help enhance your browsing experience, optimize services and provide a professional service model Cookies also aather anonmous statistical/analytical data to personalize your experience.

Cookies are small pieces of information stored by your browser. By continuing to browse our site or accepting our cookie notification, you agree to our use of cookies. We may use the following types of cookies:

→ Customer Preference Cookies: Remembering preferences such as currency, language, or other settings chosen by you.

→ Targeting or Advertising Cookies: Delivering ads relevant to you and limiting ad frequency. These cookies help measure the effectiveness of our marketing campaigns.

→ Website Functionality Cookies: Necessary for site operation, enabling payment services, cart contents, and item preferences.

→ Analytics Cookies: Measuring and analyzing your website use to improve functionality and your shopping experience.

By using our website, you agree to the placement and access of these cookies on your device whenever you visit www.lobamaria.com.

Enforcement:

If you believe LOBA MARIA has not adhered to these principles, please notify us at hi@lobamaria.com. We will promptly address and correct any issues.

Anti-Spam Policy:

Our policy regarding the use of "Spam" marketing techniques:

We strictly prohibit spamming, including the sending of unsolicited emails or mass emails in connection with the marketing of our programs, products, and services. We reserve the right to terminate accounts engaged in spamming activities. If you believe you have received spam related to our offerings, please report it to hi@lobamaria.com.